Made to your measurements · Cut in certified European ateliers
Questions, answered plainly.
What is whole-garment knitwear?
Whole-garment knitwear is knitted as a single piece, with no seams and no cutting waste. The machine knits the entire garment for one order — which is why it holds its shape, has no seams to give way, and why we can make it to your measurements without holding stock.
Can I return a made-to-measure or configured piece?
No — pieces made to measure, and any piece you configured (cloth, lining, buttons or any other option chosen in the configurator), even in a standard size, are made to your specifications and are exempt from the 14-day right of withdrawal (Decree-Law 24/2014, art. 17.º(1)(c)). For made-to-measure pieces we offer a fit promise in its place: one free adjustment, and if the fit is wrong through our error, we remake the piece. The 3-year legal guarantee of conformity applies to every piece.
Can I return a ready-to-wear piece?
Yes — pieces bought as offered, without any configuration (in stock, or made to order in a standard size), can be returned within 14 days of delivery, without giving a reason. Try them on as you would in a shop and send them back with their labels attached. Return shipping is paid by you unless the error was ours.
Where do you deliver, and how much does it cost?
We deliver to the 27 EU member states, Switzerland, the United States and Canada. Delivery costs by destination: Mainland Portugal — standard €5.90 · express €9.90; Azores and Madeira — standard €14.90; Spain — standard €16.90 · express €49.90; France, Belgium, the Netherlands, Luxembourg, Germany, Austria, Italy, Ireland, Denmark, Sweden, Finland and Greece — standard €27.90 · express €54.90; Rest of the EU — standard €39.90 · express €59.90; Switzerland — standard €29.90 · express €59.90; United States and Canada — standard €54.90 · express €74.90. Where only a standard price is shown, express delivery is not available; every option is priced at checkout. Orders shipped outside the EU — and to the Canary Islands, Ceuta and Melilla — are exported without VAT: local import duties and taxes may be due on delivery, paid by the recipient.
How long does a made-to-measure suit take?
You choose the production speed: Normal takes 2 weeks, Express 1 week, Express Plus 3 days, and Extra Express Plus just 1 day in the workshop — all plus shipping time.
How do measurements work?
A few measurements, taken once with a tape at home — about ten minutes. If you prefer, write to us first and we will walk you through it over email or a call.
Where are the clothes made?
In the best European factories, with a strong focus on Portugal. Knitwear is knitted whole in Portugal; cloths come from Italy, England and Portugal; fibres — linen, hemp, lyocell, modal, cotton — are sourced in Europe.
What cloths do you use for tailoring?
Cloth from named Italian and English mills: Vitale Barberis Canonico, Carnet, Cerruti, Dormeuil, Drago, Reda, Solbiati, Loro Piana, Zegna, Holland & Sherry and Piacenza 1733.
What payment methods do you accept?
Card (Visa, Mastercard and other major cards), Apple Pay and Google Pay, processed by Stripe on its secure payment page; and, for deliveries within the EU, MB WAY, processed by euPago, a Portuguese payment service provider. Prices are in euros, with VAT included where it applies.
How should I care for good knitwear?
Wash at 30°, dry flat, store folded — never on a hanger. Good knitwear kept this way looks new wash after wash; the full guide is on our garment care page.